The mobile app includes video and audio lessons which will be automatically downloaded to your device after installation (only when connected on WiFi and only if there is enough space available). The total size of the media files is about 500MB for ERN & CTQ and 900MB for UA.
In case your device does not have enough space available or there is no WiFi connection, the lessons will be streamed over any available internet connection.
In case the videos are not playing, please check the following:
1. Make sure all the media files were correctly downloaded
- Open the app
- Go to About section from the main menu (see screenshot)
2. Make sure you have a good internet connection or try connecting over WiFi
- iOS - https://support.apple.com/en-us/HT202639
- Android - https://support.google.com/android-one/answer/2819519?hl=en
3. Make sure you have the latest version of the app
- iOS - https://support.apple.com/en-us/HT202639
- Android - https://support.google.com/android-one/answer/2819519?hl=en
4. Try restarting your phone
- iOS - https://support.apple.com/en-us/HT201559
- Android - Press and hold your phone's power button for a few seconds until Android prompts you to turn off your phone
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