When will my scale arrive?
- Once you’ve redeemed your scale, you will receive an Order Confirmation email from Withings, along with a shipping notification and tracking info once your order ships.
- We are experiencing some variability in shipping times, but if you have not received your scale within two weeks (10 business days) of placing your order, please reach out to the Withings support team by email at email@example.com.
Can I start Eat Right Now while I wait for my scale to arrive?
- YES! There is plenty to do while you wait! You can complete the first module and start entering your physical activity minutes in the app, logging your first goal, and messaging your coach.
How do I set up my Withings Body Pro scale?
- Importante notice:
- The scale is for your use only. If you let other people weigh themselves on the scale, your data will be compromised.
- If you see a weight recording in your Eat right Now app that doesn't belong to you, please reach out to your coach or submit a request to the Support Team.
- Tips for installation
- Body Pro will set up automatically. Do not move the scale during the setup process. The scale will display “Ready” on its screen once setup is complete
- Tips for position control on the scale:
- Arrows may appear on your screen to help you distribute your weight evenly on the scale’s surface. If one or more arrows appear on any corners of the scale’s display, simply shift your weight in the opposite direction of the arrows until they disappear.
- All 4 arrows will flash on the scale and a weight value will appear when a measurement is properly recorded.
- Make sure to calibrate your scale when moved. If you move your scale, wait for 2 seconds before stepping on it.
- Weigh in tips and Eat Right Now data synching:
- Place the scale on a hard, flat surface.
- While barefoot and wearing minimal clothing, step onto your scale - the screen will display your weight.
- Your weight will be automatically synced with your Eat Right Now app. A pop up will show your first weight recorded and ask for approval.
- Go to the My Weight screen in your Eat Right Now app to see your weight recordings.
- If you do not see your Body Pro scale data syncing to Eat Right Now or if it is syncing incorrectly, please submit a request to the Eat Right Now Support Team.
Need more assistance setting up your scale?
- Check out Withings Body Pro Support Channel or reach out to the Withings support team by email at firstname.lastname@example.org.